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Terms and Conditions – Mickey and Marie
ORDER TIMELINE
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All products offered by our company are shipment-ready at the time of order.
Orders will ship within 1-3 business days from the time of purchase.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
* Read the care label carefully
* Wash according to the instructions on the label
* Hand washing is always best, but some yarn is safe to machine wash
* Hang to dry
Your product(s) can be damaged if:
* Washed other than in cold water
* Machine dried
* Using harsh laundry detergents or stain removers
* Avoid excessive friction which can cause fibers to felt
SHIPPING
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Our company ships through the following carriers
* USPS
Cost calculations
We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
* We frequently offer free shipping discounts with a coupon code.
Timeline
Orders are shipped within 1-3 business days from the time of order. Once shipped, an email is sent to the customer with tracking information. Orders shipped through our standard option generally arrive within another 1-3 business days from the time of shipment. Orders shipped through our Express option generally arrive within 1-2 business after shipment. Mickey and Marie is not responsible for delays caused by the USPS or weather.
RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase. All items must be returned in their original state.
Refunds
Once your item is returned and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Sale items
Sale items will be refunded in the amount of the purchase price, including any discounts or coupons that had been applied.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mickeyandmarie.com and send your item to:
Mickey and Marie – Exchanges
231 Skidgel Rd
Woodland, ME 04736
Shipping
To return your product, you should mail your product to:
Mickey and Marie – Returns
231 Skidgel Rd
Woodland, ME 04736
The customer will be responsible for paying for return shipping costs. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ORDER TIMELINE
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The Skein Squad is Mickey & Marie’s official brand ambassador program. Members of the program may receive exclusive discounts, early access to product releases, and store credit in exchange for promotional content and referrals. Participation in the program is by application only and subject to approval.
By accepting an invitation to the Skein Squad, ambassadors agree to the following:
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Discount codes provided for ambassador use may not be shared or used by others.
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Content created as part of the program may be shared by Mickey & Marie on social media, product listings, email newsletters, and other marketing materials with credit to the creator.
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Referral codes are intended for use by the ambassador’s audience and may not be shared in coupon code websites, discount aggregators, or spammed in unrelated forums.
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Mickey & Marie reserves the right to modify, pause, or end the program at any time and to remove participants who do not follow the program guidelines.
Full program details, requirements, and policies can be found on the Skein Squad information page.
