Terms / Mickey and Marie

ORDER TIMELINE

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Our company handcrafts all products within 8 weeks. Each set of favors is made-to-order and requires 4-6 weeks of curing time. This time frame allows up to 2 weeks for production plus the necessary cure time.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

 

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

  • minimize contact with unwrapped soap for best appearance

  • storing in a cool and dry place prior to use

  • allow to dry between uses

 

SHIPPING

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Our company ships through the following carriers

  • USPS

Cost calculations

We do our best to apply fair shipping costs to each order.

  • Shipping costs are calculated automatically during checkout.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need up to 8 weeks to be handmade.

 

RETURNS

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Our policy lasts 14 days. If 14 days have gone by since the receipt of your purchase, unfortunately we can’t offer you a refund.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us.

Refunds

Once your return is reported, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund after 5 business days, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mickeyandmarie.com